Glamour Salon & Spa Policies At Glamour Salon & Spa, we operate on a structured and carefully planned schedule to ensure a calm, consistent, and high-quality experience for every client. Appointments are reserved specifically for you. By booking an appointment, you acknowledge and agree to the policies outlined below. ⸻ Reliability & Scheduling Expectations Our salon operates best with structure, predictability, and mutual respect for time. While we understand that emergencies may occur, frequent last-minute changes disrupt our workflow and affect our ability to serve all clients fairly. Please book appointments only when you are confident you can commit to the scheduled time. If you find that you frequently need to reschedule or cancel on short notice, our scheduling system may not be the best fit for your needs. Our goal is to maintain a peaceful, predictable environment for both clients and staff. We appreciate your understanding and cooperation. ⸻ Appointments & Walk-Ins Glamour Salon & Spa welcomes both appointments and walk-in clients. Walk-ins are accepted based on availability and time permitting. Please note: • Walk-in availability is not guaranteed • Wait times may vary • Acceptance of walk-ins does not mean a technician will be immediately available upon arrival We recommend booking in advance to secure your preferred time and technician. ⸻ Repeat & Multiple Appointments Policy To ensure fair access and respect for our team’s time: • Clients may not book or hold multiple appointments at the same time, on the same day, or within a few days of one another for the same service in order to decide later which appointment to attend. • Clients may not reserve multiple time slots and attend only one. If multiple appointments are booked in this manner: • All related appointments will be canceled without notice • Future bookings will require advance payment Repeated violations may result in permanent restriction of booking privileges. Rescheduling an existing appointment is always acceptable. Booking multiple appointments instead of properly rescheduling is not and may result in booking restrictions. ⸻ Cancellation & Rescheduling Policy A minimum of 24 hours’ notice is required for all cancellations or rescheduling. • Appointments canceled or rescheduled with less than 24 hours’ notice will incur a $25 fee. • Same-day cancellations, no-shows, or arrivals more than 10 minutes late will be charged 100% of the scheduled service cost. Outstanding fees must be paid before a new appointment can be booked. Clients who violate this policy may be required to prepay in advance for future appointments. Clients who repeatedly cancel or reschedule last minute may be restricted from booking. ⸻ Weather-Related Exceptions If severe weather conditions make travel unsafe, please prioritize your safety and remain home. In these cases, cancellation fees may be waived at the salon’s discretion. Glamour Salon & Spa also reserves the right to cancel same-day appointments due to severe weather if our technicians are unable to travel safely. ⸻ No-Show Policy Appointments missed without notice (“no call, no show”) will be charged the full service price. Payment must be made before any future service can be booked. Advance payment will be required for all future appointments. Repeated no-shows or failure to honor scheduled appointments may result in permanent loss of booking privileges. ⸻ Late Arrivals We offer a 10-minute grace period. Arrivals beyond this time may result in a shortened, delayed, or canceled appointment to avoid impacting other clients. Full service fees may still apply. ⸻ Pricing Policy All prices listed online or quoted at the time of booking are starting prices. Final pricing may vary based on factors including, but not limited to: • Nail length • Design complexity • Customization • Add-on services • Time, skill, and expertise required Any pricing adjustments will be discussed prior to beginning the service. Because we use our hands daily, nails are subject to normal wear and tear. If a nail breaks within three (3) days of your original service due to service-related issues, we will repair it at no charge. Repairs requested after three days will be charged accordingly. All services are final. We do not offer refunds or complimentary redos for changes of mind or personal preference after the service is completed. Please review your nails carefully before leaving the salon. Once you leave the premises, the service is considered accepted. ⸻ Respectful Environment We are committed to maintaining a welcoming and respectful environment. All clients are expected to treat staff and other guests with courtesy and respect. Disrespectful, disruptive, or inappropriate behavior will not be tolerated. We reserve the right to refuse or discontinue service at any time. ⸻ Safety & Liability Clients must exercise caution when entering, exiting, or moving throughout the salon. Glamour Salon & Spa is not responsible for injuries resulting from failure to follow staff guidance or exercise reasonable care. Clients must disclose all relevant medical conditions, allergies, sensitivities, or health concerns prior to service, including but not limited to: • Skin conditions • Joint or mobility issues • Fungal conditions • Circulatory concerns Clients must also disclose the use of skin-thinning or skin-lightening products (e.g., retinol, tretinoin, exfoliating acids). Failure to disclose releases Glamour Salon & Spa from responsibility for adverse reactions. For safety and sanitation reasons: • Services cannot be performed on clients with active fungal infections or active bleeding. • Services may be refused or discontinued if there are open wounds, compromised skin, or signs of infection. ⸻ Children in the Salon Children are welcome at Glamour Salon & Spa; however: • Children must be closely supervised at all times. • Children may not be left unattended. • Glamour Salon & Spa is not liable for injuries involving children. • Any damage caused by a child is the responsibility of the parent or guardian. If a child disrupts services, damages property, or creates a disturbance, we reserve the right to end the appointment and ask the party to leave. ⸻ Right to Refuse Service Glamour Salon & Spa reserves the right to refuse service to anyone at our discretion. REPEATED OR BLATANT DISREGARD OF OUR POLICIES MAY RESULT IN PERMANENT BANNING FROM THE SALON. Thank you for your understanding and cooperation. We truly appreciate your support and look forward to taking care of you.